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Sonex3 Debt Recovery

Professional | Ethical | Pragmatic

Who we are

Sonex3 are what you would traditionally call a Debt Collection company offering commercial collections however we believe that the services we provide to our clients and their customers go far beyond the collection of outstanding invoices.

Our head office is based in South Wales where, due to the concentration of large customer service businesses, we have access to an experienced talent pool who we hand pick for each portfolio we work on. Ethical and pragmatic collections are at the core of our business whether dealing with a large company or a single individual.

What we do

We set ourselves apart from traditional Debt Collection by adopting a professional and where required, a persistent approach to customer engagement and we aim to understand the reason behind the breach of terms or contract.

Although letters are often part of the workflow, our main aim is active engagement where we can understand circumstances, formulate a workable plan of action and rebuild the broken trust between supplier and customer. We also find talking a customer through their options and potential consequences of inaction helps agree and deliver outcomes that stick in the long run. Our conversations collect valuable data which is fed back to the client allowing them to manage the customer better in the future.

All our processes and communications are custom designed for each client to achieve the best results whilst protecting brand reputation and fulfilling regulatory requirements.

Where we feel escalation is required, we will collect the necessary information and advise our clients if legal action is suitable on a case by case basis. We also assess whether legal action would generate a positive ROI for the client based on customer circumstances and assets available.

Although we collect all forms of commercial debt, from our experience in Utilities & Telecom, we have built up a vast knowledge base that enables our staff to have technical conversations to truly understand what has gone wrong. They can discuss tariff and meter issues and challenge or resolve basic disputes. For some energy clients we are promoting Smart Meters while we have customers on the phone.

services

Business Process Outsource (BPO)

BPO is a fast-growing service at Sonex3. Due to the number of services and flexibility we can offer and the conversations we can have with customers, our clients prefer to have a dedicated team of Sonex3 staff to complement and support their internal teams. Having a dedicated team at a fixed cost allows clients to be more flexible with the nature of the accounts that are outsourced. Accounts can be outsourced earlier on in the collection cycle without the worry of fluctuating costs. Early interventions mean easier curing of the account, less bad debt and an overall better customer journey. As each team is dedicated to a client, they not only carry out standard credit control tasks but can be used for ad hoc campaigns and overflow for internal teams

Contingency Collections

Contingency is our typical debt collection model where fees are based on a commission of cash collected. Although the fee model is traditional our approach to recover the debt certainly is not. All our staff are recruited from outside the industry and are trained in the Sonex3 way of recovery. Each case is given the time and focus that it needs rather than relying on simple letters and high intensity dialling. We invest time in understanding the client's services and processes as well as customer circumstances.